Very professional. Kim whom developed the website was terrific. She did an amazing job. Joshua Trytell managed the SEO campaign and delivered more than was expected. Great job and constant feedback. Very impressed. Joshua was very passionate about growing our business and getting customers to our website.
A big thanks to the team at NBW for all their work - Tim is the easiest person I've ever dealt with for our websites. Also like to mention that the online system you use for providing feedback at the design stage is great - makes it really easy for us to visualise the final outcome and provide any comments on what we like and don't like.
Really great James. Some worrying moments but that is to be expected however the system is now working pretty much the way we want it to. It would be wonderfuly if we could reduce the transaction time a little more and there are a few sequencing items that are annoying but overall it has been a very good experience and I have great respect for your team.
I really love Amar and the work he does and how he is thinking of new ways to improve my SEO. He put together a fantastic 2017 strategy that I look forward to being implementing. Especially the heat map. I would like to see my organic traffic grow as it is always around the 15% mark and after nearly 12 months I would have expected there to be an improvement. Not sure how this can happen or why it's not so I can't provide feedback on how to change this. Alistair is amazing and and I am so glad he is on my 'team'. He is always willing to help and support me whenever he can.
Jen is my account manager and does a great job. She's very communicative and helpful even when I have a web question that isnt about SEO - our main requirement. Kim has been tireless in helping me update my website and I really really a[[reciate her patience and help as I come to terms with tech stuff that I dont understant
We haven't completed the project yet, but to date things have been satisfactory. We are well behind the expected timeline and transition of staff with regards to handover has not been optimal. I'm a realist, and accept there are always challenges when there is a change in staff, it really isn't a big problem, but details and vision tend to be the aspects that are lost with each transition, and this doesn't appear to be captured in the scope because the context to some of the terms or statements in the scope may no longer have the mutual understanding. This means that there has been some give and take, and I think we have all done well to date to manage that without detracting from the purpose and primary functions of the software. So overall I'm happy with the way things are coming along. As long as the communication between us is open, honest and transparent we will produce a great product. I appreciate the work that the team has done to date and look forward to seeing the final product.
From the start, Russell's communication has been immediate, friendly, accurate and clear. In the first meeting, Russell and Brett were most professional right from the start. Brett spent almost an hour explaining in detail what happened to novatank.com. For the first time we got a proper grip on the situation and what was required from WME to fix it. The second meeting was for about 30 minutes and Brett joined us again. We just quickly again spoke about PoC and it was clearly explained again and I was introduced to my project manager. Nina took over and has been in constant communication with me regarding the rebuilding of the website. Unfortunately the understanding of my requirements survey which I completed on Thursday 13 September (I spent 3 hours on it) was lost and had to redo it a week later again. Overall, my experience so far has been great with WME and Nothing But Web. I am looking forward to novatank.com becoming the posterchild of a SEO turnaround success story. Regards, Will